Assistant Manager, Front Office - Palazzo Versace

Gold Coast, Queensland, Australia · Front Office · FRO

Description

Palazzo Versace Gold Coast, the world's first fashion branded hotel, sets the standard for world class accommodation and service including 200 luxury suites, 72 condominiums, 3 diverse style restaurants, a European style spa, a 90 berth marina and Versace Boutique.This is truly a fantastic opportunity for the individual who is described by their peers as the epitome of customer relations.


We are seeking dynamic, service focused professional to join our Front Office Team. Specifically, we need a Front Office Management professional to assume the role as part of the Assistant Manager team for our hotel.


The role of Assistant Manager is not just Front Office related, as your responsibility extends to total hotel management during your shift. Your leadership ability will be utilised when directing and motivating staff and your general hotel knowledge, excellent attention to detail, communication and organisational skills will ensure that you succeed in this senior role. This role is also the first point of call for any Emergency, Medical and/or Fire Safety issue, therefore be aware that your level of responsibility is high.



Requirements

The successful candidate will have exceptional guest and customer service focus; attention to detail and a proven ability to work under pressure. Previous experience in a Front Office role and a working knowledge of Opera is essential. We also require you to possess excellent presentation and communication skills, together with energy and a passion for the Hospitality Industry. The successful candidate will have previous Front Office supervisory/management experience with good systems knowledge. A genuine passion for the industry and in providing exemplary customer service will assist with your decision making when challenged with unusual or unexpected situations.

Benefits

Competitive hourly rates, laundered Versace uniforms, duty meal and generous staff discounts and incentives

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